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Policy

Refund, Cancellation & Dispute Policy

Our goal is to ensure transparency and fairness in every client relationship.

We are committed to delivering quality service and support to each of our clients. While services begin immediately upon enrollment, we understand that certain circumstances may warrant a refund or cancellation.

Refund Policy

Refund Policy

Refunds may be granted under the following conditions:

  • Services were not provided as outlined in your agreement.

  • For DUI-related and Driver License Reinstatement services, a full refund may be issued if the client provides documentation confirming the dismissal of both DMV and court DUI charges (i.e., a DMV Set Aside and court dismissal).

How to request a refund:
Contact our Refund Department at (833) 208-3494 with the necessary documentation.

Important notes:

  • Retaining legal representation is not a valid reason for a refund. Our services are administrative and complement, not replace, legal services.

  • Refunds are generally not issued once services have been rendered. However, if you are unsatisfied or have concerns, please contact us to review your case.

Dispute Policy

Dispute Policy

Because our services involve immediate administrative review and processing:

  • Clients should bring any concerns directly to us before initiating a dispute with their financial institution.

  • By enrolling, you acknowledge and agree that:

    • Services begin immediately upon payment (case evaluation, document processing, coordination with third parties).

    • Payments are considered retainers and may include non-recoverable expenses paid on your behalf.

Unauthorized chargebacks may be considered a breach of agreement and may result in recovery of associated fees and costs.

Cancellation Policy

Cancellation Policy

If you wish to cancel your enrollment, please contact our Refund Department at (833) 208-3494 to begin the cancellation review process.

Cancellations are subject to:

  • A $50 cancellation fee, deducted from any eligible refund.

  • Deduction of costs for services already rendered, which may include (but are not limited to):

    • Motor Vehicle Report – up to $20

    • Insurance Broker Services – up to $100

    • DMV Filing Fees – up to $50

    • Ignition Interlock Broker Service Fees – up to $100

    • Traffic School Fees – up to $100

These services are often provided at discounted rates and involve upfront, non-recoverable expenses paid on your behalf.

✅ We are here to help.
If you have questions, concerns, or need assistance with refunds or cancellations, please contact us. We welcome the opportunity to resolve issues quickly and fairly.

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