Last Updated: November 6, 2025

1) Introduction

DUI Outreach (“we,” “our,” “us”) respects your privacy. This Privacy Policy explains how we collect, use, and share information when you visit our website, communicate with us, or use our services.

2) Information We Collect

• Personal Information: Name, address, phone number, email address, driver’s license number, and other information you provide.
• Technical Information: IP address, device/browser type, pages viewed, and usage data (via cookies or similar technologies).
• Communication Information: Records and content of calls, emails, and SMS/MMS messages with us.

3) How We Use Information

• Provide, manage, and improve our services.
• Respond to inquiries and requests.
• Send updates, reminders, and other service-related communications.
• Share relevant offers or program information related to DUI compliance/education.
• Comply with legal and regulatory obligations and enforce our terms.

4) Consent to Phone, Email, and SMS/MMS

By submitting your contact information on our website or otherwise providing it to us, you expressly consent to receive phone calls, emails, and text (SMS/MMS) messages from DUI Outreach and its representatives. Communications may be made using an automatic telephone dialing system, prerecorded/artificial voice, or other technologies—even if your number is on a state or federal Do Not Call list. Message and data rates may apply. Consent is not a condition of purchase.

5) Opt-Out / How to Revoke Consent

You can opt out at any time:

• Email: Reply “Unsubscribe” or email info@duioutreach.com
• SMS/MMS: Reply “STOP” to any message
• Phone: Ask the caller to remove you from our contact list during any call
• Mail: Send a written request to info@duioutreach.com (per your instruction, mail requests are handled via email)

We will process your request promptly. Opting out of marketing does not affect transactional or service messages needed to fulfill your requests or obligations.

6) Information Sharing

We do not sell or rent your personal information. We may share limited data with trusted vendors who help us operate our services (e.g., hosting, communications), under confidentiality obligations and for the limited purposes we specify. We may also share information to comply with law, protect rights/safety, or in connection with a business transfer.

7) Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure.

8) Your Rights

Depending on your location, you may have rights to access, correct, or delete your personal information, or to limit/opt out of certain processing. To make a request, contact info@duioutreach.com.

9) Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version with an updated “Last Updated” date.

10) Contact

Email: info@duioutreach.com
Phone: 833-208-3494

1) Acceptance of Terms

By accessing or using the DUI Outreach website or services, you agree to these Terms of Service and our Privacy Policy.

2) Eligibility

You must be at least 18 years old to use our services.

3) Use of Services

You agree to use the website and services only for lawful purposes and not to interfere with the site’s security, performance, or availability.

4) Communications Consent (Phone, Email, SMS/MMS)

By providing your contact information, you consent to receive calls, emails, and text (SMS/MMS) messages from DUI Outreach and its representatives for informational, service-related, and promotional purposes, consistent with our Privacy Policy and applicable laws, including the Telephone Consumer Protection Act (TCPA) and the CAN-SPAM Act. You may revoke consent at any time using the Opt-Out methods in the Privacy Policy or by emailing info@duioutreach.com. Message and data rates may apply. Consent is not a condition of purchase.

5) Intellectual Property

All content on the website (text, graphics, logos, software, etc.) is owned by DUI Outreach or its licensors and protected by applicable intellectual property laws. Unauthorized use is prohibited.

6) Disclaimers

The website and services are provided “as is” and “as available.” We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not promise the site will be error-free or uninterrupted.

7) Limitation of Liability

To the maximum extent permitted by law, DUI Outreach and its owners, employees, and affiliates will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to your use of the website or services.

8) Indemnification

You agree to indemnify and hold harmless DUI Outreach and its representatives from claims, damages, liabilities, and expenses arising out of your misuse of the website or violation of these Terms.

9) Governing Law & Venue

These Terms are governed by the laws of the State of California, without regard to conflicts-of-law rules. Exclusive venue lies in the state or federal courts located in California.

10) Changes to Terms

We may update these Terms from time to time. Continued use of the website after changes take effect constitutes acceptance of the revised Terms.

11) Contact

Email: info@duioutreach.com
Phone: 833-208-3494

We are committed to delivering quality service and support to each of our clients. While our services begin immediately upon enrollment, we understand that certain situations may warrant a refund.

Refunds may be granted under the following conditions:

Services were not provided as outlined in your agreement.

For DUI-related and Driver License Reinstatement services, a full refund may be issued if the client provides documentation confirming the dismissal of both the DMV and court DUI charges (i.e., a Set Aside from the DMV and dismissal documentation from the court).

To request a refund, please contact our Refund Department at (833) 208-3494. All refund requests must include the necessary documentation for consideration.

Please note:

Obtaining legal representation is not a valid reason for a refund, as our services are administrative in nature and are designed to complement, not replace, legal services. In fact, we work with attorneys and provide clients with access to a network of legal professionals when needed. If you have retained an attorney, we are more than happy to work alongside them to ensure your case is fully supported. Your attorney is welcome to contact us directly so we can coordinate efforts on your behalf.

While refunds are generally not issued once services have been rendered in accordance with your agreement, we understand that every situation is unique. If you have concerns or are unsatisfied with any part of the service, we encourage you to contact us so we can review your case and determine if a resolution is appropriate.

Because our services involve immediate administrative review and processing, we ask that clients bring any concerns directly to us before initiating a dispute with their financial institution.

By enrolling in our services, you acknowledge and agree that:

Services begin immediately upon payment, including but not limited to case evaluation, document processing, and coordination with third parties.

Payments are considered a retainer for services rendered and may include non-recoverable expenses paid on your behalf.

We are committed to working with clients to resolve issues quickly and fairly. If you believe a refund is warranted, please reach out to our Refund Department at (833) 208-3494 before pursuing a chargeback.

Please note that initiating an unauthorized chargeback may be considered a breach of this agreement and could result in efforts to recover associated fees and costs.

We understand that circumstances can change. If you wish to cancel your enrollment, please contact our Refund Department at (833) 208-3494 to request a cancellation and initiate the refund review process.

Cancellations are subject to the following terms:

A $50 cancellation fee will be deducted from any eligible refund.

Additionally, the cost of services already rendered will be deducted. These may include (but are not limited to):

Motor Vehicle Report – up to $20

Insurance Broker Services – up to $100

DMV Filing Fees – up to $50

Ignition Interlock Broker Service Fees – up to $100

Traffic School Fees – up to $100

These services are provided at a significant discount and often involve upfront costs paid on your behalf. As such, they are non-recoverable once initiated.

We are here to help and welcome the opportunity to work with you on any questions or concerns related to your cancellation.